RNJet USA LLC ("RNJet USA," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, across rnjetusa.com and our online shop at shop.rnjetusa.com (together, the "Sites").
Information We Collect
We collect information in the following ways:
- Information you provide directly. When you submit a contact form, request a quote, ask for technical support, download our product catalog, create a shop account, or place an order, we collect details like your name, company, email address, phone number, shipping/billing address and any message or order content you provide.
- Order and payment information. When you purchase through our shop, payment is processed by our payment processor (Stripe). We do not store your full card number on our servers — Stripe handles payment data directly under its own privacy and security practices.
- Automatically collected information. Like most websites, our Sites automatically log technical information such as your IP address, approximate location (city/region/country), browser type, device type, pages visited and referring URL. This is used for security, fraud prevention and understanding site usage — including helping us verify that form submissions are genuine inquiries rather than spam.
- Cookies and similar technologies. We use cookies for core site functionality (like your shopping cart) and through third-party tools described below.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries, quote requests, technical support requests and catalog download requests
- Process, fulfill and ship orders placed through our shop, and provide order-related communications
- Maintain and improve our Sites, products and customer service
- Detect, investigate and prevent fraudulent, spam or abusive form submissions
- Comply with legal, tax and accounting obligations
We do not sell your personal information.
Third-Party Services We Use
We rely on the following third-party services to operate our Sites. Each processes certain data on our behalf, subject to their own privacy policies:
- Cloudflare — hosting, content delivery and security for rnjetusa.com.
- Resend — delivers transactional emails (e.g., form submissions, order confirmations) on our behalf.
- Stripe — processes payments and generates invoices/receipts for shop orders.
- Tawk.to — powers the live chat widget available on our Sites.
- Google Fonts — loads web fonts used in our Sites' design.
How We Share Information
We share personal information only as needed to: (1) operate our Sites via the third-party service providers listed above; (2) fulfill and ship your order via carriers and logistics partners; (3) comply with a legal obligation, such as responding to a lawful request from a government authority; or (4) protect the rights, property or safety of RNJet USA, our customers or others.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy — including order history for accounting and warranty purposes — unless a longer retention period is required by law.
Your Choices and Rights
You may contact us at any time to request access to, correction of, or deletion of your personal information, or to opt out of marketing communications. We will respond to verified requests in accordance with applicable law. Note that some information (such as order records) may need to be retained for legal or accounting purposes even after a deletion request.
Children's Privacy
Our Sites are intended for business and professional use and are not directed to children under 16. We do not knowingly collect personal information from children.
Security
We use reasonable administrative and technical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our Sites after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at info@rnjetusa.com, call +1 (313) 471-4666, or write to RNJet USA LLC, 174 S Clark St Unit #103, Detroit, MI 48209, USA.